AirQuotes is sold through Paddle, who act as the merchant of record for every purchase. Paddle take the payment, issue the invoice and pay out any refund, and Paddle's Refund Policy governs your order.
You can request a refund within 14 days of any payment. This covers a first purchase and a renewal, on a monthly plan and on an annual plan. You do not need to give a reason.
Write to us at hello@airquotes.app with the email address on the account, or contact Paddle through the link on your invoice. We pass approved requests to Paddle the same working day.
Paddle return the payment to the card or account it came from, which usually reaches the statement within five to ten working days. Where your local consumer law gives you a longer refund period or wider rights than the 14 days above, that law applies and Paddle honour it.
Every account starts with 30 days on the Solo plan and we take no card to begin it. On day 31 the account moves to the Free plan and keeps the proposals, brand settings and client records made during the trial. No payment is taken to start a trial, so there is nothing to refund at the end of one.
Cancel in your account settings at any time. Cancelling stops the next charge and leaves the current period running to its end date, so you keep the plan you have paid for until then.
Moving from Solo to Studio takes effect immediately and Paddle charge the difference for the days left in the period. Moving down takes effect at the next renewal date.
For any billing questions, contact us at hello@airquotes.app.
If you have questions, contact us at hello@airquotes.app or visit airquotes.app.